We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced items that have been post marked for return (excluding those below) within 14 days of purchase for Australian Orders and 30 days for all International locations.

All Sale items are final and can not be returned.

Items should be returned in their original condition, unopened/unworn/unwashed and with their tags attached. 

Non-returnable items include:

Sale Items
Gift cards
Some health and personal care items

Items returned after the specified window for return has lapsed, being 14 days for Australian orders and 30 days for International locations, will not be eligible for a refund, however you may be offered an exchange item or Gift Card to the value of your returned item, less a $10 Re-Stocking Fee. Shipping of exchanged items will be at the cost of the customer.

Returned items that are not eligible for exchange or store credit (eg, sale items) will be returned at the customers expense.

To avoid disappointment, we recommend checking with us via email before returning any Item.

How do I return an Item?

Please send us an Email at namaste@spiritpeople.com.au to let us know you intend to return your Item and kindly include the details of your return.

All online returns are to be sent to the below address. We recommend sending your Return via a trackable method:

Spirit People Returns
PO BOX 224

Our Post Box is not checked daily, so please Email us to let us know you intend to return your Item and kindly include the details of your return so that we know to keep an eye out for your parcel.

Please Note: All returned items must have their original tags still attached and be unopened and unworn.

How will I be Refunded?
Once received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties paid. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. Please allow up to 7 business days for your refund to be processed. You will be notified by email once finalised.

Please Note: Shipping and duties will not be refunded by Spirit People, however if you paid duties on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.

Can I Return a Sale Item?

Sale items are final no refunds or exchanges are offered on Sale Items.

Only, If a Sale item is proved faulty, may it be returned for Exchange, Refund or Credit.

What if I Used a Discount Code?
You may return full price items bought with a discount code, you'll be refunded the full amount paid for the item at the time the purchase was made via your original payment method.

Can I Exchange an Item?
We do our best to display and promote our products in their true form. Please ensure you check the sizing guides closely for all items prior to purchasing to avoid the need for exchange. We also provide a live chat function on the website which is a great way to get fast feedback on any of our online products. If you require a different size or colour, we recommend purchasing the new items via our online store first and then following the returns process above for a refund of the item you need exchanged. Returning an item you wish to exchange must be returned within the 14-days for Australian orders and 30-days for International orders. 

What if My Item is Faulty?
If you have received a faulty item please email us (with a photo of the fault) at namaste@spiritpeople.com.au. We will replace the item if the stock is available or refund you upon return.

Unfortunately, if an Item has been worn or washed we cannot accept the item as faulty, so please check all items upon receipt, before wearing and washing.

What if I Receive an Incorrect Item?
If you have received an item you did not order, our sincerest apologies! Please email us at namaste@spiritpeople.com.au so we can resolve this for you as quick as possible.

Do I Have to Pay for Shipping My Return?
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund. We recommend sending returns via trackable method for peace of mind.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.