****PLEASE NOTE OUR WAREHOUSE IS CLOSED FROM THE 24TH DEC - 5TH JAN 2020****
ANY ORDERS PLACED DURING THIS TIME WILL NOT SHIP UNTIL THE 7TH OF JAN 2020.
HAPPY HOLIDAYS - WISHING YOU A SAFE AND JOYOUS HOLIDAY SEASON FULL OF LOVE!!
ECO FRIENDLY PACKAGING
We care about our Mother Earth and our Impact upon her, which is why we choose 100% Recycled, Dye Free paper products to lovingly wrap your purchases.
Our new postage satchels are now 100% compostable and are made from sustainably-sourced plants, which means they break down easily in your compost or green waste.
We use Recycled paper padded bags instead of Nasty Bubble wrap for Fragile Items too.
FREE SHIPPING ON ALL ORDERS OVER $150
We offer free Regular Shipping on all Australian orders over the value of $150 (Excluding Yoga Mats)
$8 FOR REGULAR SHIPPING WITHIN AUSTRALIA
To keep things nice and simple our regular shipping rate includes tracking and is just $8 Australia wide for all orders less than the value of $150. We endeavour to lovingly wrap and ship your order as fast as we can and your bundle of love will usually arrive in 2-10 business days however on average its around 3-5 days.
We are extremely proud to say that Sendle is our regular service shipping partner, and these deliveries are 100% carbon neutral.
All Locations unable to be serviced by Sendle including PO Boxes, will be serviced by Australia Post.
EXPRESS SHIPPING
Yes we offer Express Shipping! For a Flat rate of $13 Australia wide.
We Ship Express Orders via Australia Post's Express Post Service which usually arrives within 1-3 Business days from date of despatch.
EXPRESS POST IS NOT AVAILABLE ON YOGA MATS DUE TO THE CONSIDERABLE WEIGHT AND COST.
RETURN SHIPPING
You are responsible for shipping costs for all returns, Please Contact us before returning any item, you can read our full Returns Policy HERE
INTERNATIONAL SHIPPING
For international shipping locations not offered on our site, please get in touch with us at service@spiritpeople.com.au, we will calculate your shipping Individually based upon your location.
We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we’ll gladly accept a return of any full priced items that have been post marked for return (excluding those below) within 14 days of purchase for Australian Orders and 30 days for all International locations.
We recommend trying on your items as soon as you receive them.
All Sale items are final and can not be returned.
Items should be returned in their original condition, unopened/ unworn/ unwashed and with their tags attached.
Non-returnable items include:
Sale Items
Gift cards
Some health and personal care items
Items returned after the specified window for return has lapsed, being 14 days for Australian orders and 30days for International locations, will not be eligible for a refund, however you may be offered a Gift Card to the value of your returned item, less a $10 Re-Stocking Fee.
Alternatively you will be required to pay for the postage costs for the Item to be returned to you.
To avoid disappointment, we recommend checking with us via email before returning your Item.
How do I return an Item?
Please send us an Email to let us know you intend to return your Item and kindly include the details of your return. We no longer offer Exchanges, so if you require a different size or colour, we recommend purchasing the new items and following the returns process for a refund.
All online returns need to be sent to the below address, we recommend sending your Return back via a trackable method:
Spirit People Returns
PO BOX 526
NERANG, QLD, 4211
AUSTRALIA
Our Post Box is NOT checked every day, so Please remember to Email to let us know you intend to return your Item and kindly include the details of your return so that we know to keep an eye out for your parcel.
Please Note: All returned items must have their original tags still attached, and be unopened and or unworn.
How will I be Refunded?
Once received and processed, your refund will be credited to your original method of payment minus original shipping charges and duties paid. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. Please allow up to 7 business days for your refund to be processed. You will be notified by email once finalised.
Please Note: Shipping and duties will not be refunded by Spirit People, however if you paid duties on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us.
Can I Return a Sale Item?
Sale items are FINAL no refunds or exchanges are offered on any Sale Item.
Only, If a Sale item is proved faulty, may it be returned for Exchange, Refund or Credit.
What if I Used a Discount Code?
You may return full price items bought with a discount code, you'll be refunded the full amount paid for the item at the time the purchase was made via your original payment method.
Can I Exchange an Item?
Currently we do not offer Exchanges, If you require a different size or colour, we recommend purchasing the new items via our online store and following the returns process above for a refund.
What if My Item is Faulty?
If you have received a faulty item please email us (with a photo of the fault) at service@spiritpeople.com.au. We will replace the item if the stock is available or refund you upon return.
Unfortunately, if an Item has been worn or washed we cannot accept the item as faulty, so please check all items upon receipt, before wearing and washing.
What if I Receive an Incorrect Item?
If you have received an item you did not order, our sincerest apologies! Please email us at service@spiritpeople.com.au so we can resolve this for you as quick as possible.
Do I Have to Pay for Shipping My Return?
Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via trackable method for peace of mind.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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